January 2007


HUMAN RESOURCES
477-6111

Diana R. Gutierrez
Director Human Resources
477-6121
Gerald T. Avila
Assistant HR Director
477-6125
Rebecca Ponce
HR Analyst II/
Employee Relations
477-6119
Elton Lott
HR Analyst II/
Training
477-6327
Dena Wilson
HR Analyst I
477-6118
Judge Hamilton
HR Analyst/
Recruiter
477-6114
Denise Golson
HR Analyst I/
Benefits
477-6120
Veronica Guevara
Risk Manager
477-6110
Laura Longoria
Risk Specialist
477-6403
Crystal Montana
Administrative Specialist II
477-6116


Five Things We Must Do In 2007

Our best year is waiting to happen. Here's how we do it. more

Be Ready To Impress

SAHA Mystery Shopper Program sharpens customer service skills.more

Training Time

January training emphasis: customer service, job safety. more

Doctor's Note

New form for employees missing work due to illness, injury or a medical event. more

Achieve Goal-Setting Success With These 7 Simple Steps

Prepare to succeed. more


Five Things We Must Do In 2007

Our best year is waiting to happen. Here's how we do it.

By Henry A. Alvarez III
SAHA President and CEO

      By any measure, 2006 was a challenging year. We knew it would be a year of change, but I don’t think anyone could foresee the magnitude or volume of changes we’d be asked to make.
      In 2007, I believe our ability to meet our mission of providing safe, decent homes to San Antonio citizens rests on taking the lessons we learned in 2006 and applying them to our daily business. We must focus our energies on five major tasks:


  1. Take care of our employees – In 2006, SAHA moved forward a host of initiatives to help our employees. Our commitment to every employee doesn’t end with pay and benefits, however. We want to make SAHA a great place to work, and we will work tirelessly to provide the best compensation, training, professional workplace and work experience possible.

  2. Take care of our customers – Our customers are the reason why we exist. We must be responsive to their needs. Before we can accomplish anything, we must make sure our customers are heard and their needs addressed.

  3. Increase our existing housing stock – We provide homes for more than 50,000 people, but nearly 17,000 families are waiting for help through one of our programs. Through renovation, revitalization, acquisition and new construction, we are working to bring nearly 1,000 public housing units online in the next 18 months, and we’re constantly seeking more.

  4. Prove ourselves to the community – We’re a public institution. We answer to the people of San Antonio, and many of those people don’t understand what we do, how we do it, or why we exist. We are under constant public scrutiny, and we must seize the opportunity to educate the community and invigorate the public housing discussion in San Antonio.

  5. Take care of business – In 2007, I think it’s crucially important we don’t let our enthusiasm for the things we want to accomplish overwhelm our attention on the things we must do each day. Even as we are making plans for a bolder future, we must ensure the daily business of SAHA is first and foremost in our minds.

      Later this year, SAHA celebrates its 70th anniversary. By working together and focusing our dedication to achieve these goals, 2007 can and will be our best year.


Be Ready to Impress

SAHA Mystery Shopper Program Sharpens Customer Service Skills.

      
      SAHA property management and leasing employees will get to show off their customer service skills when the agency implements a "mystery shopper" program Jan. 15.
      The housing authority recently initiated a contract with a firm that specializes in programs that reveal an organization's customer service strengths and weaknesses. Teams of trained "shoppers" will evaluate customer service at public housing and non-profit properties and report all findings to SAHA.
      The information will help SAHA develop training programs to improve customer service, said Gerald Avila, Assistant Human Resources director. Also, the evaluations help the agency identify and showcase high performing employees. SAHA is developing a recognition program for those employees who perform well on the evaluations, he said.
       "This program lets us evaluate where we are in terms of customer service," Avila said. "Property managers and supervisors can get a good picture of what they need to do to ensure our clients get the best care."


Training Time

January training emphasis: customer service, job safety.

      
      Personal Protective Equipment.  All employees are welcome!  Sign in sheets will be available to confirm attendance for safety training credit.  Please make arrangements with your supervisor before attending any one of the following sessions:

Monday, January 8, 2007
9:00am - 9:45am
10:00am - 10:45am

Region 2
Sutton Homes

Tuesday, January 9, 2007
9:00am - 9:45am
10:00am - 10:45am

Region 3
Woodhill Apts.

Wednesday, January 10, 2007
9:00am - 9:45am
10:00am - 10:45am

Region 4
Cassiano Homes

Thursday, January 11, 2007
9:00am - 9:45am
10:00am - 10:45am

Region 1
Fair Avenue Apts.

Friday, January 12, 2007
9:00am - 9:45am
10:00am - 10:45am

Central Office
Boardroom


      Mandatory Training - Customer Service: Customer Service is the face of our organization. Each individual at the San Antonio Housing Authority has a responsibility to provide care and concern for each client or customer we encounter. It equates to higher occupancy rates, satisfied residents, and smaller waiting lists. As we move into 2007, let’s spread our wings and soar to new heights in Customer Service.  A mandatory training session “Improving the way our organization communicates with customers” is coming to a location near you.

Monday, January 22, 2007
8:30am - 9:45am
10:00am - 11:15am
1:00pm - 2:15pm
2:30pm - 3:45pm

Region 1
Fair Avenue Apts.

Tuesday, January 23, 2007
8:30am - 9:45am
10:00am - 11:15am
1:00pm - 2:15pm
2:30pm - 3:45pm

Region 2
Sutton Homes

Wednesday, January 24, 2007
9:00am - 9:45am
10:00am - 10:45am

Region 3
Woodhill Apts.

Thursday, January 25, 2007
8:30am - 9:45am
10:00am - 11:15am
1:00pm - 2:15pm
2:30pm - 3:45pm

Region 4
Cassiano Homes

Friday, January 26, 2007
8:30am - 9:45am
10:00am - 11:15am
1:00pm - 2:15pm
2:30pm - 3:45pm

Central Office
Boardroom



Doctor's Note

New form for employees missing work due to illness, injury or a medical event.

      SAHA employees who miss three or more consecutive days of work due to illness or injury must complete a Return to Work Medical Evaluation Form before returning to work. When requesting time off for medical reasons, all employees must follow these steps:

  1. Use normal leave request procedures.
  2. Get a health care provider’s signature on the Return to Work form before reporting for duty.
  3. Form is available on the SAHA-Net or click here.
  4. The form should include any work restrictions required by the health care provider.
  5. Return the form to Human Resources.
  6. If you believe a pending medical issue may cause a prolonged absence, contact Human Resources to determine possible Family Medical Leave or Short-Term Disability eligibility.



Achieve Goal-Setting Success With These 7 Simple Steps

Prepare to succeed.

By Suzanne Lewis, MS, RD, CD
      
      Have you ever experienced the frustration of setting goals to improve your health or another important area of your life and then failed to achieve the success you had envisioned? How did that happen?
      Perhaps when you initially set your goal, you were excited and had such high hopes that this time it really was going to be different. You were determined and ready to make the "big change." Today is the day...you are going to stick to your "diet" and exercise everyday. You’re going to be "good."
      All too often we set out with lofty goals and start taking all of the necessary actions to achieve success. Then "life happens" and even the best plans are derailed. After all, going to the gym seems to take too much time and you’re busy enough as it is. Or, maybe your family doesn’t like your new eating habits, and after devouring that big slice of birthday cake you decide you don’t have the willpower to stick to your diet anyway!
      The reason we do not meet our goals has less to do with willpower or "life happenings" than it does with the way we decide which goals to set and the planning process we use to make them happen. Use these simple steps to set yourself up for success the next time you decide to make a goal (and keep it).

Step 1: Create Your Vision of Success
      This initial step is one of the most important since it’s when you create your own unique and personal vision of what success is for you. Don’t worry about how you will achieve results yet. Simply allow yourself to imagine what your life would be like if you improved your health.
      For example, if you want to lose some weight...begin with the vision of what it would be like if you had already reached that goal. What would you be doing? How would you feel about yourself? How would you interact with others and what would you talk about? Some people call this process "beginning with the end in mind."
      Once you have allowed yourself to explore this new vision of yourself and your life, find a way to express it so that you will be able to keep that goal fresh in your mind. For example, write it down in a journal, post it on your refrigerator, or even create a piece of artwork or a collage of your vision of success, if you like!

Step 2: Measure Your Success
      Another important step in the goal-setting process is to realize when you have successfully reached your goal. Choose ways to assess your progress that will get you excited with the challenge of achieving them. This will make your goals more alive and personal.
      For example, while watching the numbers on the scale is one way to measure your weight loss success, you might begin to dread the process of weighing yourself. Eventually this could become a barrier to achieving your goal. Perhaps instead, you choose your dress or pants size as the measurement and look forward to the day you’ll be shopping for that new outfit! Write down as many exhilarating ways to measure your success as you can think of.

Step 3: Assess Your Starting Point
      Telling yourself the truth about where you are currently in regard to your goal can be one of the hardest steps. Often we don’t want to come to terms with aspects of ourselves that we don’t like. We would rather blame the circumstances of our lives or other people, rather than take responsibility for our own behaviors. However, to reach our goal and live the vision of success that we have created, it is critical that we be as honest with ourselves as we possibly can about where we are starting from.
      Record your starting point and take the time to create a tracking process that will measure and assess your progress.

Step 4: Identify Your True Motivators
      There are as many different motivations and methods for reaching a goal as there are people in this world. Each of us is unique and has our own sense of what is important to us and what methods will work best with our specific life circumstances.
      Your goals should be aligned with the priorities in your life. In other words, your goal should support, not conflict with, your priorities. For example, if family is important to you, allow them to be your motivation for reaching your goal of exercising more.
      Then choose methods that will enhance, rather than detract from your family relationships. Look for ways to be physically active together. Make a list of your priorities in life and then record strategies for reaching your goal that align with these.

Step 5: Break Your Vision into Small, Sustainable Steps
      Make sure that your measures are achievable. A challenge is healthy, but thinking that you are going to make big changes overnight will set you up for failure. Another common problem with goal-setting is that the methods used may not be sustainable in the long run.
      If one of the "methods" to reach your goal of eating healthier is to avoid all sugary foods, yet you love to enjoy sweets when you are with your family, then this method is likely not a realistic one. You will see results when you choose methods that you are willing to follow every day – for life. Why not reduce your sugar intake by bringing healthy dessert options to your family gatherings and avoiding high calorie, low-nutrient foods at other times by carrying fruit or other healthy snacks with you.
      This is a small sustainable step that supports your goal and a method that you can live with for the long run!

Step 6: Plan for Potential Obstacles & Create Strategies to Effectively Overcome Them
      Remember...life happens!
      The key to success is to plan effectively for the challenges that you will face in turning your strategies into lasting habits. Keep in mind that this is not an all or nothing game. If you experience a setback, make a plan for how to get back on track towards reaching your goal.
      For example, if you know that during the holiday season you will want to eat more than usual, think about ways to be more active during this time as well. Perhaps your goal is to get up a bit earlier to exercise each morning or to spend 15 minutes of your lunch break taking an additional walk.

Get into Action
      Now that you have envisioned your success, gotten clear about your motivations and created sustainable methods for reaching your goals, the time to act is now! Each week take the time to create a set of "I will" statements that are in line with achieving your goals.
      Be positive and write down what you want to create this week, rather than focusing on what you don’t want. Rather than worrying about whether you will follow your plan perfectly, think about the vision of success that you created during your goal-setting session and your motivations for taking action each day. Keep your "I will" statements and your "Vision of Success" in a place where you’ll see them often and be inspired to make your goal a reality!


For further information, please contact:
human_resources@saha.org